From an idea to a helpful hello.
Three steps, usually one afternoon. You bring what you know about your customers. waca turns it into calling agents and WhatsApp journeys that sell and support on their own.
Teach waca your business once.
Everything your agents know comes from here. Write it once, and every agent, journey and language uses it.
- Fill in your profile
- Paste your policies
- Connect WhatsApp
- Organises it as knowledge
- Keeps lists private to you
- Checks the number works
Decide who speaks, and what happens when.
Create an agent with a persona and languages. Then connect an event to a journey: what to send, how long to wait, which reply leads where, and when a person steps in.
- Pick a name and tone
- Choose languages
- Drag in the steps
- Writes each message
- Matches the language
- Times every follow-up
Play the customer. Fix it. Switch it on.
In the local test lab you type what customers might say, including the awkward bits. Every turn is traced, so you can see why the agent did what it did. When it feels right, activate.
- Try real questions
- Read the trace
- Press Activate
- Runs it locally, ₹0
- Explains each decision
- Goes live on your number
One booking. Call and WhatsApp. Zero desk time.
This is what a live booking journey does on its own, across both channels. Your team only steps in if the customer asks for a person.
Example scenario- Customer calls the salonThe AI calling agent answers on the first ring, in Kannada.
- Slot booked on the callHaircut and spa, Saturday 11 am with Priya.
- WhatsApp confirmationService, time, stylist and a map pin.
- Reminder on WhatsAppOne tap to confirm or reschedule.
- Customer arrivesNobody on your team picked up the phone.
Good questions. Clear answers.
Do I need a developer?
No. Setup, agents and journeys are all done in the app. You only need someone technical if you want your store or CRM to send events automatically.
What starts a journey?
An event from your business: a cart left behind, an order update, a new lead or a support request. Send the event to your workspace and the matching journey picks it up.
Can I test without making real calls?
Yes. The test lab rehearses every conversation with scripted replies or a local model, so you can walk each branch before any telephony or cloud spend.
How do I connect WhatsApp?
Add your WhatsApp Business account in workspace settings, verify the number, and assign it to an agent.
What happens when a customer wants a person?
You decide the handoff moments in the journey. When one is reached, the conversation goes to your team with the full chat and context attached.
Can one agent handle several languages?
Yes. Choose the languages an agent should speak. It follows a customer who switches between, say, Hindi and English in the same message.