The platform

One workspace. Every conversation.

AI calling agents and WhatsApp automation that sell and support: orders, bookings, appointments, campaigns, leads and service. Here’s how the pieces fit together.

How waca works, end to end

◔Event

Order, booking, appointment, lead, campaign, support request.

⌘Journey

Your rules: wait, branch, message, call, hand over.

AAgent

Persona, knowledge and languages you defined.

☎Channel

Voice calls and WhatsApp, on your own accounts.

✓Outcome

Sale, booking, confirmation, or a warm handoff.

1Something happens in your business: an order, a booking request, a new lead.

Journeys

Decide what happens at every turn.

A journey starts from a moment in your business and lays out every step after it. You can read it like a map and change it without code.

₹Order confirmation

☎Booking call

▦Appointment reminder

✆WhatsApp campaign

＋New lead

?Support request

₹Payment reminder

◔Cart recovery

Why it matters

Your best follow-up habits, written down once and run every single time.

＋

WhenNew enquiry from website

WhatsApp · 1 minSend brochure

AskBudget and location

✓

Budget givenOffer visit slots

☎

Quiet · 1 dayGentle call

1A new lead fills your website form.

Agents

An agent that sounds like your best person.

Give your agent a name, a personality, the languages it speaks and the knowledge your team already has. It answers within those lines and knows when to stop.

Name and tone: warm, patient, never pushy.
Knowledge: return policy, delivery zones, catalogue, timings.
Boundaries: topics to avoid and when to hand over.

Asha

Customer success · Kesar Home

NameAsha

ToneWarmPatientNever pushy

LanguagesHindiEnglishKannada

KnowsReturns · Delivery zones · Catalogue

BoundaryRefunds over ₹5,000 → your team

1Start with a name your customers will see.

Calling agent + WhatsApp

One agent, two channels, one memory.

Chat is quick and cheap; a call is personal and hard to ignore. waca uses both in the same journey, and the agent remembers everything across them.

WhatsApp

Reminders, confirmations, two-way support, quick-reply buttons.

Voice calls

Inbound and outbound, a voice per language, comfortable with Hinglish.

Hi Ravi! Please confirm your COD order of ₹1,890 for tomorrow.

⏱ No reply in 2 hours→ CALL

☎ Calling Ravi · Hindi00:38

✓ Confirmed on callChat updated

1WhatsApp first: Asha asks Ravi to confirm his COD order.

Languages

English plus all 22 scheduled Indian languages.

Turn on what your customers use, pick a voice for each one, and listen in the test lab before going live.

English

অসমীয়া

Assamese

বাংলা

Bengali

बड़ो

Bodo

डोगरी

Dogri

ગુજરાતી

Gujarati

हिन्दी

Hindi

ಕನ್ನಡ

Kannada

کٲشُر

Kashmiri

कोंकणी

Konkani

मैथिली

Maithili

മലയാളം

Malayalam

ꯃꯩꯇꯩꯂꯣꯟ

Manipuri

मराठी

Marathi

नेपाली

Nepali

ଓଡ଼ିଆ

Odia

ਪੰਜਾਬੀ

Punjabi

संस्कृतम्

Sanskrit

ᱥᱟᱱᱛᱟᱲᱤ

Santali

سنڌي

Sindhi

தமிழ்

Tamil

తెలుగు

Telugu

اردو

Urdu

+ mixed speech

Hinglish, Tanglish…

Speech availability varies by voice engine and installed voices.

Test lab

Practise before you pay. Every branch, ₹0.

Play the customer in a private lab. Use scripted replies to walk each branch, or a local language model to improvise like a real person would.

Scripted mode checks that every branch fires.
Local-model mode tests the awkward, real-world answers.
Every turn shows language, intent, policy, branch and tone.

Why it matters

Nothing touches telephony or cloud models until you press Activate.

Test lab · local model● REHEARSAL

“Mujhe size exchange karna hai”

✓language → Hinglish (hi + en)

✓intent → exchange (0.94)

✓policy → 15-day exchange window

✓branch → send pickup slots

PROVIDER SPEND₹0.00

Activate flowRun again

1You type what a real customer might say.

Human handoff

Knows when to step aside.

You decide the moments a person should take over: an upset customer, a large refund, a custom request. Your team receives the conversation with everything attached.

Why it matters

Automation handles the routine. Your people handle the moments that matter, without asking the customer to start over.

The sofa arrived damaged. I want a full refund of ₹18,500.

Refund over ₹5,000→ HANDOFF

I’m really sorry about that. I’m passing this to Neha from our team right now, she’ll message you within the hour.

Sent to your team

Order #5532 · Damaged on delivery · Wants full refund · Customer calm, disappointed

1A customer asks for a refund above your limit.

Workspace

Your business. Your playbook.

≡

Business context

Policies, catalogue, FAQs and tone guidelines that every agent draws on.

☺

Customer lists

Import the people you talk to. Lists stay inside your workspace.

⇄

Your own accounts

Each workspace connects its own WhatsApp number and calling account.

₹

Spend only when live

Rehearsals run locally. Provider costs start when you activate a flow.

✋

Handoff rules

Set the moments a person takes over, with the full conversation attached.

⌕

Decision traces

See why the agent chose each branch, in rehearsal and when live.

Build it. Rehearse it. Then go live.

Start with one flow. Grow from there.

Create your workspace →See how it works