Refund policy
Money you add to your waca.ai wallet and haven’t used can be refunded to the card, UPI or bank account that paid it. Usage that has already happened is not refunded.
1. What can be refunded
Your waca.ai wallet is prepaid. You can ask for a refund of the unused balance of any recharge you paid online, at any time while your account is open or within 30 days of closing it.
The most you can get back from one recharge is the smaller of what is left of that recharge and your available balance (wallet minus amounts reserved for calls in progress).
2. What can’t be refunded
- Usage already consumed — call minutes, WhatsApp template messages, SMS, AI replies and web research — including charges passed on from Meta or telecom operators.
- A plan fee once its 30-day period has started.
- Welcome, promotional, goodwill or demo credit added by waca.ai, and credit sent to you by an agency (ask your agency).
- Amounts reserved for a call that is still running (they become available again when the call ends).
3. How to ask for a refund
- The workspace owner opens Settings → Billing & wallet → Recharges, chooses the recharge and presses Refund, then types REFUND to confirm. Or write to nitish@waca-ai.com from the owner’s email.
- The refund amount is held in your wallet straight away so it can’t be spent twice.
- We send the refund through Codetrays Payments to the original payment method. We can’t refund to a different account, card or UPI ID.
4. Timelines
| Step | Usually takes |
|---|---|
| We start the refund with Codetrays | At once from the app; within 2 working days for email requests |
| Codetrays processes it and shares the bank reference (ARN) | 1–3 working days |
| Money appears in your account | UPI: 1–3 working days · cards and net banking: 5–7 working days after processing (your bank decides) |
5. Status, failures and duplicate payments
- The recharge shows the refund status and, once available, the ARN you can quote to your bank.
- If a refund fails or is cancelled, the held amount goes back to your wallet automatically and we tell you.
- If you were charged but the wallet wasn’t credited, or you paid twice for the same recharge, write to support — we will credit or refund it after checking with Codetrays.
- Please talk to us before raising a chargeback; a chargeback on a recharge you’ve used may pause your account while it is resolved.
6. GST and credit notes
Every recharge has a GST tax invoice. When a refund succeeds we issue a GST credit note against that invoice, reducing the taxable value and the GST (CGST + SGST, or IGST) by the refunded amount. Invoices and credit notes are in Settings → Invoices.
7. Closing your account
Closing your workspace doesn’t cancel the refund of your unused balance: ask for it before you close, or within 30 days afterwards. After that, unclaimed balance is handled as the terms of service and the law allow.
Questions
Write to nitish@waca-ai.com or by post to Code Trays Information Technology Pvt Ltd, 1407, T3, Pyramid Altia, Sector 70, Gurgaon, Haryana 122101, India. We answer on Monday to Saturday, 10 am to 7 pm IST.